§ 01 / THE SHORT VERSION
These terms cover buying CAVOK gear from cavokworld.com. They're written in plain language because we want you to actually read them.
The essentials:
- Orders: Confirmed by email within 24 hours. Payment processed at order time.
- Shipping: EU orders ship from Rotterdam within 24 hours. International within 48 hours.
- Returns: 30 days on unused gear. Ridden gear is handled case-by-case.
- Warranty: 2 years, including crash damage. Read § 06 for the full picture.
- Jurisdiction: Spain / EU. Disputes go through EU consumer channels first.
§ 02 / WHO WE ARE
CAVOK World S.L. is a Spanish limited-liability company registered in Cádiz, Spain.
Registered address: Calle Trasmallo 12, 11380 Tarifa, Cádiz, España.
VAT ID: ES-B-12345678 · Registered capital: €60,000
You can reach us at orders@cavokworld.com or +34 956 00 00 00 during business hours (Mon-Fri 09:00-18:00 CET).
§ 03 / ORDERS & PRICING
All prices on cavokworld.com are listed in Euros (EUR) and include EU VAT at the applicable rate for the country of delivery. International orders (outside the EU) are displayed VAT-exclusive and may be subject to import duties at the destination country — those are the customer's responsibility.
Pricing can change without notice. We don't retroactively charge price differences. We don't refund price differences on items already ordered.
Order confirmation: We send a confirmation email within 24 hours of your order being placed. If you don't get one, check spam and then contact us.
Payment methods: Major credit cards, debit cards, SEPA direct debit, PayPal, Apple Pay, Google Pay. Klarna and Afterpay are available for orders over €200.
Order accuracy
It's your responsibility to make sure your shipping address and contact details are correct at the time of order. We're not responsible for orders shipped to an address you entered wrong — though we'll do our best to fix it if you tell us before the order ships.
§ 04 / SHIPPING
EU orders: Ship from Rotterdam warehouse within 24 hours of order confirmation. Delivery in 2-4 business days.
International orders: Ship within 48 hours of confirmation. Delivery in 5-10 business days depending on destination.
Tracking: A tracking link is emailed when the order leaves the warehouse.
Shipping costs: Calculated at checkout based on destination and weight. Free shipping on EU orders over €150.
§ 05 / RETURNS
You have the right to return any unused CAVOK product within 30 days of delivery for a full refund. The product must be in the same condition you received it — unworn, unused, with original packaging.
How to return:
- Email orders@cavokworld.com with your order number and the reason.
- We send you a return label (EU only — international returns are at customer's cost).
- Pack the product carefully. We refund within 5 business days of receipt.
Ridden gear: We get it — sometimes the size isn't right, sometimes you tried it once and the discipline isn't for you. Email us first. We'll handle it case-by-case. We're not in the business of refusing reasonable returns.
§ 06 / WARRANTY
Every CAVOK product comes with a 2-year warranty from the date of delivery, covering defects in materials and workmanship under normal use.
What's covered:
- Manufacturing defects in materials or construction
- Premature failure of seams, joints, or components under normal riding loads
- Crash damage — see § 07 below
What's not covered:
- Normal wear and tear (cosmetic scratches, fading, worn grip pads)
- Damage from intentional destruction or modification
- Products purchased second-hand
- Products used outside their intended discipline
How to make a warranty claim: Email warranty@cavokworld.com with your order number, photos of the damage, and a description of how it happened. We respond within 24 hours, 7 days a week.
§ 07 / CRASH DAMAGE
This is the part of our warranty that makes us different.
If your CAVOK gear breaks from a crash, we replace it. No "but it was your fault." No "that's not a manufacturing defect." No "we'll cover 50%." You crashed, the gear did its job (or didn't), and we make it right.
How it works:
- Email warranty@cavokworld.com within 30 days of the crash with photos and a brief description.
- We assess within 48 hours. Most claims are approved same-day.
- You pay a small co-pay: €49 for products under €500, €99 for products over €500.
- Replacement ships within 5 business days.
The co-pay exists because crashed gear tells us something — either the rider pushed past the design envelope, or we designed it wrong. Either way, we learn from it.
§ 08 / LIABILITY
CAVOK products are designed for use by riders with appropriate skill and experience. We're not liable for:
- Injuries resulting from riding CAVOK gear
- Damage to third-party property
- Loss of riding opportunity (storms, conditions, schedule)
- Indirect or consequential losses of any kind
Our maximum liability for any single order is limited to the amount you paid for that order.
Riding action-sports gear is inherently risky. By using CAVOK products, you acknowledge this.
§ 09 / PRIVACY & DATA
We collect the minimum data needed to process your order and provide warranty support. We don't sell your data to anyone, ever. Full details in our Privacy Policy.
§ 10 / GOVERNING LAW
These terms are governed by the laws of Spain and the European Union. Disputes are handled through EU consumer dispute resolution channels first. If that fails, disputes are settled in the courts of Cádiz, Spain.
EU customers retain all rights granted by EU consumer protection law. If any clause of these terms conflicts with EU consumer law, the EU consumer law applies.